Privacy Policy

At Rio Hotel & Casino (Las Vegas), we value the trust you place in us by providing your personal data when accessing our website, mobile app, or visiting our physical location. This Privacy Policy explains how we collect, use, share, and protect information about you.

Information We Collect

We may collect various types of information from you, including:

• Personal details: name, email address, phone number
• Demographic data: province, date of birth
• Account activity: login history, gaming preferences
• Behavioral data: browsing habits, location

This collection is essential for providing our services and ensuring your account security.

How We Use Your Information

We may use the information we collect to:

• Create and manage user accounts
• Personalize offers based on individual interests
• Develop new features and improve overall gaming experience
• Respond to inquiries and resolve issues efficiently

Your data is also used for our internal business purposes, such as analytics, auditing, and compliance.

Sharing of Information

We may share your information with:

• Affiliate companies within the Continental Entertainment Group
• Partner service providers (e.g., customer support)
• Auditing agencies or regulatory bodies to maintain fairness and transparency in gaming practices

Security Measures

To safeguard your personal data, we implement a variety of security measures, including encryption (using HTTPS/TLS 1.3), secure firewalls, DDoS protection, and PCI-DSS Level 1 compliant payment processing.

Data Retention

We retain user information for as long as necessary to fulfill our contractual obligations or until the account is deactivated. After deactivation, we store minimal data required by law.

Your Rights and Controls

You have various rights under applicable laws:

• Access: obtain details about collected data
• Rectification: correct or update stored information
• Erasure: remove personal data (except for necessary compliance and accounting records)
• Data portability